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Customer help for your fit record, QR, wallet, and privacy controls.

Size Passport support is intentionally simple during launch. This page explains what the product stores, how sharing works, and where to go when you need help with onboarding, QR access, wallet passes, exports, or permissions.

Contact support

Support during launch

The live support path is the Size Passport contact route so each request stays reviewable. A direct support inbox has not been published in the product yet.

What lives in your fit record

Your Size Passport can hold body measurements, garment measurements, fitting notes, fit preferences, scan history, exports, and access approvals. The point is to keep a durable record that follows you instead of disappearing into a single brand system.

Body measurements describe your physical measurements. Garment measurements describe the finished item after tailoring or quality control. Fitting notes capture qualitative details like posture, ease preferences, or changes you want remembered next time.

How access approvals work

Brands, ateliers, and operators do not automatically get access to your record. They request a specific task after scanning your QR code, and you approve or decline that request before they can add data.

Once approved, the request unlocks only the requested task for a limited period. You can review active permissions from your dashboard and revoke them if you no longer want that access to remain active.

QR, wallet, and onboarding help

Your fastest in-store flow is your QR code. From the dashboard, use Show QR Code to open the version you can hand to a brand or atelier. Wallet passes depend on the current QR token and on provider configuration in the live environment.

If you are just getting started, the simplest order is: add your first measurements, open your QR code, review wallet availability, and confirm your privacy and access settings.

Need help right now

Use the contact route for launch questions, product feedback, privacy questions, and support requests. That path is live today and is safer than publishing an email address that may not be actively monitored in every environment.

If you need legal context, the Privacy Policy and Terms of Service pages are linked in the footer and describe how your record, permissions, exports, and operator contributions work.

Size Passport

The permanent, portable fit record. Yours forever.

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